I ordered a pair of shoes from Solestruck.com and discovered that they were too small for me. Their return policy page stated that for exchanges, "Simply place a new order for the different size, color or style you want and return the original order to us using our return label. We highly suggest placing the new order right away to ensure stock availability." I followed their directions accordingly and ordered a new pair in a bigger size while the old ones were being processed for return (by the way, return shipping was $5, even though most major online shoe sites offer free return shipping).
They came back to me and said the shoes were too damaged for a refund. I had tried them on for a total of two minutes in a carpeted room. How damaged could they possibly be? I called customer service and tried to point out that I had only ordered the second pair on their recommendation. Otherwise, I would've waited for the exchange to go through first. Customer service guy completely ignored this point and spent ten minutes reading their return policy out loud to me. In fact, he pretty much ignored everything I said and just continued to read the policy.
Additionally, they were now demanding $15 for them to ship the shoes back to me - shoes that had been free to ship in the first place and $5 to ship back. Are you kidding me? We asked that that charge at least be taken off. They refused.
All in all, terrible customer service, ridiculous fees, and now I've been scammed into purchasing two pairs of the same shoe from them.
Review about: Nina Engliss Silver.